Refund policy

Return window: You may return eligible products within 30 days of the confirmed delivery date (not the order date).

What can be returned: unused items, in original packaging, with tags/labels attached, accompanied by proof of purchase.

What cannot be returned:

• Perishable or fresh food items, once delivered
• Items marked "Final Sale"
• Gift cards or vouchers
• Items returned outside the 14-day window

How to start a return: Email info@chez-provence.co.uk or call +44 28 9543 4160 with your order number and reason. We'll confirm eligibility and provide instructions within 2 business days.

Who pays return shipping: Faulty/damaged/incorrect items — Chez Provence covers return shipping. Change-of-mind returns — the customer covers return shipping, unless stated otherwise at checkout.

Refund method & timeline: Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item.

Faulty or incorrect items: Contact us within 48 hours of delivery with your order number and photos. We'll arrange a full refund or free replacement, including return shipping, at no charge to you.