Shipping policy

Effective Date: July 12, 2026

Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

Shipping Rates & Delivery Estimates
Standard Shipping: 5–10 business days, calculated at checkout
Express Shipping: 2–4 business days, calculated at checkout
Free Shipping: 7–12 business days, free on orders over [insert threshold]

Delivery times are estimates and may vary due to carrier delays, customs processing (for international orders), or high-demand periods.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your delivery.

International Shipping
We currently ship to [list countries or "select international destinations"]. International orders may be subject to customs duties, taxes, and fees imposed by the destination country, which are the responsibility of the customer.

Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at support@chezprovence.com and we will investigate with the carrier.

Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we will do our best to assist in redirecting the package if possible.